I love this Heat and Dish Dry Rack. I thought I would take it out and put it away but I leave it up all the time. I do not have a dishwasher or room for one so I thought I would try this. It's wonderful! I wash my dishes and put them into the rack and when it is full I push the button and keep on washing. In ten minutes the dishes are dry and I put them away. Then I load up the rest (if I have more). Or while I am waiting for the dishes to dry I have time to wash up the kitchen counters and put this and that away and then I turn around and put the dry dishes away. Done. All done. You do have to learn how to put the dishes in so they have access to the heated air coming up. But honestly that has not been a problem as I am motivated to make it work. All my plastic containers are dry in 10 minutes and I can just put them away. The lids may have a hidden drop of water on them here and there but that is no problem. There is a very small drip tray that slides under the rack and I slide it out when I remember and pour the excess water into the sink. But it is very small and only about a 1/2 inch tall. You can move around the metal racks that come with it. So if you don't need any of them you can just remove them and use them later when needed. My son said he hates drying the dishes they don't put into the dishwasher as he feels he never gets done with all of it. So I am getting one for him and my daughter in law. It is perfect for drying all the bottles and cups and plates she uses with the kids as well as her plastic containers.Update June 4, 2011: Last week the light started to blink on and off and the motor would come on and then stop over and over. Last night it was doing that while we were not home. And today it won't work at all. It's dead.
I am so disappointed! This was my favorite thing in the kitchen. And we have only used it for the months of Feb, March, Apr, and May. I sent an email to the company and am waiting to see what the warranty is and if there is anything I can do about this. But $100 for 4 months is not very good. I will update if I hear back from the company.
Update June 9, 2011: They are great! I have a new one sitting in my living room right now. It was just delivered and I only sent the broken one back yesterday. They were so quick to reply to my emails and so helpful and honest. I got personal attention and a new dish rack!
Update December 4, 2011: THE SECOND ONE IS BROKEN. IT LASTED 6 MONTHS. We were not even using it. Same as before. We came home and the light was blinking on and off and I unplugged it and then plugged it in and now it is dead. I don't understand it. I make sure there is plenty of room around it for air flow. I use it about 5-6 times a week. I do not overload it. So I will send the company another email and see what they can do. I will update when I know more.
(1) Unplug the power cord. (2) Remove the top snap-in dish rack drain plate. (3) Remove the four small screws over the front switch compartment and take the cover off. (3) Pull the small switch printed circuit board up by removing the one clamp screw on the power wire going into this small compartment. (4) Push in and pull out the front plastic button that actuates the switch. (4) Put a small amount of grease or WD40 on the two small slides at the bottom of this actuator. (5) Reverse the process and reinstall everything. The whole job should take about 30 minutes.
Since I've replaced the switch instead of oiling the slides I don't have any idea how long this lubing "fix" will work, but if you do it once it won't take long to do again and again and keep on air drying for a long time. Good luck. Bon Home DDR100WH Heat & Dry Dish Rack
Buy Bon Home DDR100WH Heat & Dry Dish Rack Now
It was my husband's job to dry the dishes so he is extremely pleased with this great invention! I love it because our new high-efficiency dishwasher does not dry plastic. This drying rack is perfect for doing that job. I also use it for drying my fine china and glasses.Read Best Reviews of Bon Home DDR100WH Heat & Dry Dish Rack Here
What's wrong with this dish drainer? Let me list the ways:1. Blower failure after 2 1/2 to 3 weeks of use the blower would suddenly, on its own, start up and fail to stop. Or it wouldn't start when the button was pushed. Totally erratic. At times, completely unresponsive.
2. Blower failure aside, even if that worked perfectly, there are other issues with the design. Due to having to direct the air up through the dishes, the bottom area is a closed "box" with a small, shallow drawer that the water from the wet dishes drains into. The capacity of this drawer is about 2 teaspoons. When that is exceeded, you will have a drainer that "piddles" all over your counter top. Expect to empty this drawer numerous times throughout the course of a meal's worth of dishes. Apparently designing something that would actually DRAIN the water into the sink was too much of a challenge for Bon Home's design team.
3. The warm air works beautifully to dry the dishes when the blower is actually working; it also works beautifully to heat up the kitchen...which could be an advantage if it's in the single digits outside and supplements to heat are appreciated. Not so much in South Texas, where the more likely scenario is triple digits outside, and an air conditioner running darn near full time to combat the heat. This unit will be a major set-back to utility bills in warmer climes. If it had been designed with some sort of cover/closure method to contain both heat and dishes, it might be a viable design. One review mentioned both heated and non-heated air...there was no such control on my drainer, nor any mention of such in the owner's manual.
4. Customer service: this is the big question mark...I've called Bon Home and a young man took my name and number, telling me someone would get back to me. I've asked for the unit to be replaced and for them to send me a shipping label for the defective unit...I've yet to get a commitment for that from Bon Home.
So there you have it...too much money for a shoddy product. Buyer beware.
1-4-2012 update:
Bon Home customer service stinks. They finally got back to me, told me they have discontinued the item and turfed me back to woot.com since that was where I purchased the item. Told me I would have to get credit for THEIR defective product from woot. Great business model...make crappy products, then refuse to stand behind them when they fail. That attitude would make me wary of purchasing ANY product by Bon Home. Once again, let me say it: Buyer beware.
2-22-12 update:
Woot.com did replace the unit in January, 2012 without hassle. Kudos to woot's customer service. However, desperate for a drainer while all this went on, I broke down and ordered a Simple Human bamboo drainer (works very well, by the way), so when the replacement Bon Home arrived, it stayed in the box, as I scratched my head wondering whether I trusted a second unit enough to try it (having recently read a Consumer Reports article on fires started by malfunctioning household electrical appliances, I was understandably dubious about any appliance with a propensity to start up spontaneously). On 2/17/2012, Bon Home followed up on my original customer service contact (December, 2011); they are now offering to refund my money. I replied this morning and will take them up on their offer.
Additional comment 6-18-12:
In response to one of the comments, below, no, the refund was not in addition to receiving a replacement unit the unit that Woot sent was returned to Bon Home, after receipt of which, Bon Home mailed a refund.
Want Bon Home DDR100WH Heat & Dry Dish Rack Discount?
I got this heat and dry dish rack and completely fell in love with it! It's very convenient and it dries the dishes that I can't put in the dishwasher very quickly. I also liked the fact that I didn't have to assemble it once I received it. The drier is quiet and overall very easy to use. I would definitely recommend this product to my friends and family!Save 51% Off
0 comments:
Post a Comment