The instructions are also unclear. Although the pot looks like a double broiler, it is unclear whether or not water should be used in the lower layer. It is also unclear whether to turn the heat to settings 1 or 2. It also says not to use anything except for chocolate in the pot, but traditional fondue is made with milk, cream, or some other kind of liquid.
The system is messy, though easy to clean. The chocolate leaked all over the inside and outside of the pot, including the bottom layer. The good news is that the pot seems to be made of some chocolate resistant material and cleaning went quickly. A full pot of chocolate took approximately half an hour to melt, a little bit longer than the advertised 18 minutes but faster than many other systems.
In retrospect, I wish I would've gotten a cheaper model and bought my own frills. This is good for an attractive presentation, but there are many less expensive fondue makers that will get the job done just as well.

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