I mentioned the crack in the knife caddy and that I would contact Schmidt Brothers directly. I did and got a request from one person for photographs of the problem. I took the requested photos and attached them to an email to him. It was returned by the "Postmaster". I resent the email with the same result. I contacted Schmidt Brother again on their website and got a response back from another person. She seemed puzzled that the emails were getting returned and request I send directly to her. I did as requested and again the email was not delivered. I will still say that the knives are awesome, but it you want any customer service you can forget it! I did send another not on the Schmidt Brothers website expressing my irritation and it has not even been answered.
I suspect Amazon should boot them as a vendor! Product is 5* (except for the knife caddy). Customer Service is 0*.
***********************************
I love to cook. It just makes me feel good and I smile a lot when I am in the kitchen, but there was one thing that made it less pleasurable...I had good knives but trying to keep a half-way decent sharpness on them was a nightmare. I have wanted professional quality knives for a long time, but the price was prohibitive.
These knives are very reasonably priced and perform exactly as I had hoped. My son was over a few days after I got them and was in awe at the way they sliced through a tomato like it was warm butter.
The only complaint I have is that the rather cleverly designed knife caddy has a crack in the wood that after only a few weeks has already gotten worse (I NEVER put knives away with any moisture on them. Just not a good practice). I will take that up with Schmidt Brothers directly. I'm sure they will take care of it right away. I'll update if they don't.
Bottom line I would highly recommend any amateur chef (or professional for that matter) buy these knives.
Buy Schmidt Brothers Cutlery, STIGB15, Titan 15 Piece Full Knife Set Now

0 comments:
Post a Comment