I received my order in excellent shape except the two quart pot's handle was broken off and laying in the bottom of the inner box. Neither of the two boxes were damaged that contained the cookware. I have contacted CSN three times by phone once and e-mail twice. They say they are checking into the replacement pot, but it has been about a month since I placed the order and I still have not received the replacement pot or an estimate when I will receive it. I would rate CSN stores service as less than 1 star.
To our surprise, the steamer had rust stains. To further our surprise, the pan came used. The bottom had burn marks and inside the pan it had yellow stains. The very large pot had a series of scratches that appear to have been made during processing. This set is so cheap and frail, but to have it arrive used just floored us!
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This is a quality set of cookware, looks great, heats up evenly, cooks perfectly, and easy to clean. We are very pleased with our purchase.
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We purchased this set of pots for our daugther after searching for weeks. My husband and I wanted to purchase a set of pots that she would be able to pass down to her children if she so desired. The design, manufacture and description is everyting you would want in a pot to last you for years to come. What an excellent product. She used it within 24 hours and is very pleased.
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