We contacted the manufacturer's customer service dept and found that returning it to the retailer was the only recourse: "you can try returning it to the store you purchased it from and see if they will do an exchange for you. I really don't know what the problem would be especially after washing the insert. The rod can become twisted and bent inside the unit if you store too many and too large of knives in it."
We're going back to a wood knife block.
Buy Kapoosh Knife Holder, Stainless Steel Now
I would definitely recommend this unique knife holder. I wanted one that would be more upright and this fit the bill. I also appreciate that it is able to hold many, many knives because it does not have any preformed slots wonderful idea.Read Best Reviews of Kapoosh Knife Holder, Stainless Steel Here
This is great if you've "grown" your knife assortment from different brands/styles etc... or even if you have all the same brand but are buying it over time and haven't completed it yet. Whatever reason you have a bunch of knives but no knife block. And whatever your assortment of knives this makes it seem "custom fit" to your knives.I also like the way it is seperated into two compartments so that I can have my most used knives front and center and others I can place towards the back. You aren't limited to the size of precut slots like tradional knife blocks.
The stainless version is a lot harder to find than the wooden one but I'm glad I waited until I located one, I think it looks great.Been using this for a little over 1 year and the plastic inserts eventually bend and prevent the larger knives from going all the way in. Loved it in the beginning and now hate it.
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