I really wish that people would not leave comments on cookware that they have had for less than a year. Of course when it's new, it's great. However, please note that the reviewers who have had theirs for more than a year are telling you it DOES scratch easily. This is a very expensive set for nonstick. I took very good care of mine because it was so expensive, I always handwashed my cookware and did not abuse it. But it still scratched after 3 months. Fortunately the company that I bought it from stood behind it and took it back, because Swiss Diamond's warranty is awful! Look at some of these reviews and you'll see that people who had to deal with the company are saying that Swiss Diamond keeps claiming "abuse". How convenient and shady of the company. The nonstick was great and it cooked nicely, but when mine scratched, I contacted the company and was given, in an email, "this warranty does not cover stains, discoloration, scratch marks, or dents". HUH??? What DOES it cover then? And once a pan is scratched it's ruined. So since it scratched so easily and the company does not stand behind their warranty, I decided to return the entire set rather than get stuck with a $500 set that will be just like any other nonstick set within a few years. Don't listen to reviewers who have only had theirs a short while look at the reviewers who have had theirs for awhile or have had to deal with the company. They are all saying the same thing it DOES scratch, get pits, and stains and the company does not stand behind it.
We spent a lot of money ($150) on the 12-inch sautee pan which is advertised as "virtally indestructable". We have been very careful with the pan. We don't use metal utensils, put it in the dishwasher, or use abrasive cleaners or scrubbers. The non-stick coating is pitting, flaking and coming off after only eight months.
The company told me that we could send it back (at our expense) and someone at the company would examine the pan and decide if they would repair the pan, give us a replacement or return the pan as is.
We are planning to return the pan, but we aren't too hopeful.
Having recently read quite a few reviews of other companies' non-stick cookware, it seems that this is a common problem. Caveat emptor!
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I bought a Swiss Diamond Cookware Set about five years ago and some of the pans that I use daily are really starting to show "wear and tear." I contacted their Customer Service Department who seemed VERY interested in helping me decide whether some of the set needed replacement. I was asked to send pictures online and full documentation on when I bought them etc. etc. I responded immediately with what they asked for!
THEN, NO RESPONSE! I even sent an email to the person who originally contacted me...NO REPLY!
This cookware is VERY EXPENSIVE! I do NOT recommend it because NO ONE FROM THE COMPANY answered my questions regarding whether it was SAFE TO USE IN REGARD TO WEAR!
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I've been bragging to everyone about how lovely this 8.5 qt. stock pot is because clean up is a cinch and the non-stick quality is superior. Recently, after cleaning the pan I noticed a scratch that revealed the silver-colored metal underneath the non-stick surface as well as several other aggravated areas on the rim. I couldn't imagine how that happened. After examining its glass lid, I noticed the metal band that goes around the circumference of it (and comes in contact with the pot's rim) joins together and creates an unconnected, albeit close, seam. When I touched it, it felt sharp. Ah-hah! This must be what caused the damage. It seemed logical to me. The representative from Swiss Diamond looked at it and claimed it was caused by a metal utensil being banged against the rim. User error. Needless to say I'm disappointed. I don't recall banging a metal utensil against the rim. It seems obvious to me that, as absurd as it may sound in theory, practically speaking, the pan damaged itself. I sure hope the damage doesn't spread. The other thing I've noticed is some of the non-stick surface on the bottom is pilling. I'm bummed out. I feel angry, but I can't fight "city hall". I just hope this isn't the beginning of further degradation of the pan I love so much.
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I've been cooking for 50 years and have tried them all. This is the best line of cookware ever. It has all the right features: can be used in the oven, proper balance, excellent conductivity, totally flat bottoms, great non-stick (both inside and outside), the handles stay cool, just the right weight. However, don't believe the claim that you can use metal utensils. They can be scratched if you don't use wooden, silicone, or plastic utensils. Treat them with care and they'll be your favorite cookware.
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This item was great for my Fall Wedding not the usual cake serving set and we will have no regrets using it after the wedding. They look very nice. I bought the Server and the Knife together neither were in perfect condition (a few dings glue that shouldn't be there...) but I'm not going to return it. I'd say if you are pickier, find a really good seller. The Items were great the condition not so great.
